Refund policy

Returns & Refunds

We want you to be completely satisfied with your Premier Outfitters purchase. Please review the following policy before requesting a return.

Return Eligibility

Eligible merchandise may be returned within 30 days of delivery.

To qualify for a return, merchandise must:

  • Be unworn, unused, and in the same condition in which it was received

  • Have all original tags attached

  • Be returned in its original packaging

  • Be clean, dry, and free of stains, odors, pet hair, dirt, or other debris

  • Include proof of purchase, such as a receipt or order confirmation

Clothing may be tried on indoors without removing the tags. Merchandise that has been worn, washed, altered, damaged after delivery, or had its tags removed is not eligible for return.

Premier Outfitters reserves the right to refuse a return that does not meet these requirements. Ineligible merchandise may be returned to the customer at the customer’s expense.

Please inspect your order immediately upon delivery, even if you do not plan to wear the merchandise right away. Keep the original packaging until your order has been fully inspected.

Requesting a Return

Customers must contact Premier Outfitters and receive return authorization and instructions before mailing a return.

To request a return, email orders@mymollys.com and include:

  • Your name

  • Your order number

  • The item you wish to return

  • The reason for the return

Returns sent without prior authorization may not be accepted.

Once a return is authorized, the customer must ship the merchandise within 14 days. The return address and mailing instructions will be provided with the return authorization.

Return Shipping

Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect due to our error.

For customer-paid returns, we recommend using a trackable shipping method. Premier Outfitters cannot process a refund until the returned merchandise has been received and inspected.

Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Merchandise

If your order arrives damaged, defective, or incorrect, please contact us at orders@mymollys.com.

Include your order number, a description of the issue, and photographs showing the damaged, defective, or incorrect merchandise.

Premier Outfitters will provide a prepaid return shipping label for merchandise that arrived damaged, defective, or incorrect due to our error.

Exchanges

Premier Outfitters does not offer direct exchanges.

If you need a different size, color, or product, you may return the original item at your expense and place a new order.

Merchandise availability is not guaranteed. Placing a new order promptly is the best way to secure your preferred item.

Non-Returnable Merchandise

The following items are final sale and cannot be returned:

  • Gift cards

  • All sale merchandise

  • All clearance merchandise

Refunds

Once an eligible return has been received and inspected, we will notify you of its status.

Approved refunds will be processed to the original payment method within 7–10 business days. Original shipping charges are nonrefundable.

Your bank or credit card company may require additional time to post the refund to your account after it has been processed by Premier Outfitters.

Questions

For questions about a return or refund, please contact:

orders@mymollys.com

Please include your order number so we can assist you as quickly as possible.